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Refund Policy

Refund Policy

Effective Date: January 4, 2025

The Mane Experience (T.M.E) provides access to digital goods and services, including credits, subscriptions, and premium content. By using our platform and making purchases, you agree to the terms outlined in this Refund Policy. This policy ensures clarity, fairness, and compliance with applicable laws.


1. No Refunds Policy

  • All purchases, including credits, subscriptions, and access to digital goods or services, are final and non-refundable.
  • Credits, points, and other virtual items hold no monetary value outside T.M.E and cannot be transferred, exchanged, or refunded for real-world currency.
  • Users are responsible for reviewing their purchases before completing a transaction.

2. Exceptional Circumstances for Refunds

While refunds are generally not permitted, we may consider refund requests under the following exceptional circumstances:

  • Technical Errors: If a purchase was made due to a verifiable technical error on our platform (e.g., double billing).
  • Unauthorized Transactions: If your account was accessed without your permission and unauthorized purchases occurred. Proof of unauthorized access may be required.

To request a refund under these circumstances, please contact our support team at contact@themanexperience.com within 7 days of the transaction. Refund requests submitted after this period will not be considered.


3. Resolution Alternatives

In situations where refunds are not granted, T.M.E may offer alternative resolutions, including:

  • Replacing lost or unused credits.
  • Providing access to equivalent digital goods or services.
  • Other solutions deemed appropriate by our support team.

4. Chargebacks and Disputes

  • If a chargeback is initiated for a completed transaction, your account may be temporarily or permanently suspended until the matter is resolved.
  • We reserve the right to dispute chargebacks that violate this Refund Policy or our Terms of Service.

5. Compliance with Applicable Laws

This Refund Policy complies with applicable consumer protection laws, including those governing digital goods and services. Specific rights may vary based on your location. Nothing in this policy limits your rights under applicable laws.


6. Responsibility of Users

  • It is your responsibility to ensure account security and prevent unauthorized access. Use strong passwords and enable any available security features.
  • Users must review the details of transactions before confirming purchases. Errors made during the checkout process are the responsibility of the user.

7. Updates to This Policy

T.M.E reserves the right to update this Refund Policy at any time. Changes will be posted on this page with the updated effective date. Continued use of the platform after updates constitutes acceptance of the revised policy.


8. Contact Us

If you have questions or concerns about this Refund Policy or need assistance with a transaction, please contact us:

By using The Mane Experience, you agree to this Refund Policy. Please refer to our Terms of Service, Privacy Policy, and Community Guidelines for additional details.


The Mane Experience – Publisher Plans & Fee Policy

Version 1.0 • Effective: October 24, 2025 • Owner: CrownThrive LLC


Overview

This policy defines the publishing tiers, fees, and earning structure for creators and publishers within The Mane Experience (TME). It explains how credits are spent, earned, and recycled inside CrownThrive’s closed-loop economy.

The purpose is to ensure transparency, fairness, and scalability as the platform grows. All publishers, regardless of tier, operate under this unified policy.


Publisher Tiers

Publishers on TME are grouped into levels that determine posting limits, boost multipliers, and promotional access. Each tier represents a step up in visibility, analytics, and ecosystem integration.


TierDescriptionPosting LimitsBoost MultiplierAccess
Starter Entry-level publishers learning the system and building their audience. Up to 10 posts per month 1x Basic analytics & community visibility
Pro Active creators producing consistent content and engagement. Up to 30 posts per month 1.5x Access to advanced tools, CrownLytics data, and AdLuxe promotions
Headliner Verified and top-performing publishers with ecosystem influence. Unlimited posts 2x Priority placement, ThrivePush campaigns, and cross-platform distribution

Posting Fees & Credit Usage

Credits act as the operational cost of publishing and promoting content. These costs sustain the TME platform and incentivize responsible posting.

Fees are based on content type, visibility options, and promotional selections.


ActionDescriptionTypical Cost (Credits)
Standard Post Text, image, or audio post in standard feed 25–50 Credits
Video Upload High-resolution content uploaded to video section 75–150 Credits
Boost Promotion Increases exposure for 24–72 hours 10–250 Credits
AdLuxe Sponsored Slot Premium advertisement placement through CrownThrive ecosystem Variable (Tier-dependent)

Earnings and Accrual

When a viewer engages with paid content, the publisher earns 70% of the Credits spent on that content.

These Credits accrue back into the publisher’s account and can be reused to post new content, boost visibility, or unlock premium features.

Credits are not redeemable for cash and cannot be transferred or sold. The accrual system ensures ongoing creative reinvestment within the ecosystem.


Example:
- Viewer pays 100 Credits to view your post.
- You receive 70 Credits credited back to your account.
- 30 Credits go to platform sustainability and moderation operations.


Anti-Gaming and Fair Use

Credits earned through manipulation, artificial engagement, or violation of TME’s Acceptable Use Policy may be removed or reversed.

CrownThrive reserves the right to perform audits on publisher accounts showing abnormal traffic, coordinated upvoting, or spam-related activity.


  • Detected abuse may result in credit clawbacks.
  • Repeat violations may result in temporary publishing freezes or permanent bans.
  • Appeals must be submitted through the support channel within 7 days of notification.

Refunds and Reissue Policy

Credits are non-refundable; however, reissues may occur in limited cases:

- Technical outage during publishing or event access
- Duplicate charge or transaction error verified by support
- Platform rollback following an internal audit

Verified cases result in returned Credits within 72 hours of confirmation.


Governance and Transparency

All tier adjustments, credit cost changes, or new publishing benefits will be listed in the Publisher Policy Change Log with version numbers and dates.

CrownThrive maintains the right to adjust pricing or feature access in response to ecosystem growth, server costs, and strategic integrations.


Summary

This Publisher Policy ensures every creator has equal opportunity to grow while maintaining balance in TME’s credit-driven economy.

The Credits model keeps energy circulating inside the platform — rewarding consistent contribution, encouraging reinvestment, and protecting the system’s long-term sustainability.

For questions or policy clarifications, contact: contact@crownthrive.com

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